7 Ways To Fix Firefox Not Loading Pages In Windows 10

Firefox’s browsing experience and privacy protection have always been phenomenal, and that’s the main reason why it remains the go-to browser for most users. However, it is not free of connections despite its regular update. For example, some users often encounter an issue where Firefox stops loading pages.

It could be unstable network connectivity or a stacked browser cache that is preventing you from accessing pages. Internal Windows interference or buggy browser extensions could also be the cause.

If your Firefox freezes when loading pages, you can try the following fixes.

1. Eliminate internet problems

Even though nothing could be that simple, simply excluding internet issues can immediately fix the problem.

To check the status of your network, right click the Wi-Fi icon at the bottom right of your screen then click on Open Network and Internet Settings.

If the Network status said You are connected to the Internet, you’re ready. However, if you see the Not connected be careful, either the Internet is not connected or the connection is not stable.

Checking computer network status in Windows

If so, restart your internet router and see if the problem goes away. If restarting the router doesn’t fix the problem, try loading files to Firefox on another computer to make sure it’s not the connection issue. When you are sure that the connection problem does not go away after restarting your router, consider contacting your ISP.


When the internet is working fine and the problem only occurs on one computer, it’s time to investigate further.

2. Give Firefox a Fresh Start

Instead of working for hours to identify the problem and then find the right solution, simply giving your Firefox browser a fresh start could be a game-changer and save you a lot of time and hassle.

Follow the steps below to refresh Firefox:

  1. Click on three horizontal lines in the upper right corner and navigate to the To help.
  2. From Firefox Help menu, click More troubleshooting information.
    Additional troubleshooting information option in the Firefox Help menu
  3. Click on the Refresh Firefoxbutton under Give Firefox a tune up.
  4. In the pop-up window, tap Refresh Firefox.
    Firefox browser refresh from help settings

When you refresh Firefox, all of your extensions will be removed and any customizations you’ve made will be undone. Therefore, if you don’t feel comfortable doing this, only close your browser once and then reopen it.

3. Close other browsers running in the background

If you’re used to running multiple browsers on your computer simultaneously, it’s time to check your system’s memory.

Out of memory issues can often affect browser performance. If not, consider shutting down all browsers running in parallel to eliminate any possibility of external interference from them.

RELATED: Why You Should Switch to Firefox

Also, if you recently imported data from another browser and your websites are not loading, consider canceling the import and resetting Firefox. This may be a hidden bug that was carried with the import and could interrupt your browser’s performance. So, it’s worth checking out.

4. Clear Firefox cache

Like other online applications, Firefox stores a lot of data in the form of browser cache, which makes visited websites load faster by retaining some site information for later use. However, there are times when data accumulation or corrupted cache files start hampering the browsing experience.

Thus, clearing the browser cache is imperative. To do this, follow these steps:

  1. Open Firefox.
  2. Click on three horizontal lines in the upper right corner.
  3. Move towards History > Clear recent history.
  4. Uncheck the boxes for Active connections and History of forms and searches.
  5. In the Time range to eraseselect All from the drop-down menu.
  6. To hit Okay.
    Clear Firefox Recent History

Check if Firefox is back to normal or not. If it’s still interrupted, consider changing the privacy settings.

5. Change Enhanced Tracking Protection to Standard

Firefox uses Enhanced Tracking Protection to protect user privacy. Even though it acts as a shield against online threats and handles shady scripts well, it can also hamper browser performance.

On three levels of protection, Strict, Standardand Custom, it is recommended to use Standard. This is the default level of protection and rarely causes problems. On the other hand, strict protection overprotects your browser, preventing it from loading a few pages without any threat. So, if you have recently changed the protection level, you should reset it to default.

To do this, follow these steps:

  1. Click on the three horizontal lines in the upper right corner and access Settings.
  2. Go to Privacy and Security in the left sidebar.
  3. Edit Enhanced Tracking Protection Strict at Standard.
  4. Then click Reload all tabs to see the change take effect.
    Changed Enhanced Tracking Protection as standard in Firefox settings

Check if previously broken pages now load correctly. If the protection level is already set to Standard or if resetting it to Standard does not produce a positive result, it is time to disable ad blockers.

6. Disable Adblocker Extensions

The presence of an adblocker extension can be another cause of your browser’s inability to load pages. Although they prevent online advertisements and pop-ups from spoiling your browsing experience, they also directly interfere with scripts. This interference is probably the cause of the problem.

RELATED: The Best Password Manager Extensions for Firefox

Additionally, many websites now block access to their web pages if you use an ad blocking extension because their revenue depends on viewing their advertisement. So, if you are using it, follow the steps below to disable it:

  1. Click it three horizontal lines in the upper right corner and navigate to Settings.
  2. Click it Extensions and Themes button in the lower left corner.
  3. Locate adblocker extensions and disable them.
    Disabling Adblock extension in Firefox

Try accessing the site again from your browser’s home page. If that doesn’t work, run a quick Windows malware scan to rule out this possibility.

7. Run a System Malware Scan

Perhaps the problem is not with the browser itself, but rather with malware lurking in Windows, causing Firefox to malfunction. So, if changing your browser settings didn’t fix the problem, running a quick malware scan might help you identify and fix it.

To run a quick malware scan, follow these steps:

  1. Open Windows Settings and access Update and security.
  2. Go to Windows Security in the left sidebar.
  3. Click on Protection against viruses and threats below Protected areas.
    Windows security settings
  4. Move towards Scan options and choose your preferred analysis.
  5. Once selected, press scan now.
    Running a Quick Scan in Windows 10 Security Settings

Each scan takes a different time, so wait for the scan to complete and restart your browser. If the problem persists, consider reinstalling Firefox.

Firefox still fails to load pages?

In theory, the fixes in the list should help Firefox get back on track and start loading files correctly. The browser may continue to crash when loading specific pages if they have been added to blocked websites. So check that too. Alternatively, if nothing else works, you can switch to another browser.

Are you interested in personalizing your Firefox browsing experience? Changing themes, customizing the toolbar, changing fonts and colors on web pages, and customizing Firefox’s search suggestions and address bar are all methods you can use to do it.

How to personalize your Firefox browsing experience

Firefox offers impressive customization options. So here is a complete guide on how to customize your browsing experience in Firefox.

Read more

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Steven L. Nielsen