Update question – Windows 10 support

Two computers: a desktop computer (Dell XPS 8700, running Windows 10 Pro 64-bit, version 21H1, build 19043.1237) and a laptop computer (Dell Inspiron 15R 5537, running Windows 10 Home 64-bit, version 20H2, build 19042.1237). Version 21H1 was installed on the desktop on 05/20/2021, shortly after its release; it has not yet been offered to the laptop, which I find more than slightly curious. They both received the same updates from the start, with the same KB numbers.

Questions raised: is there a reason not to try to install version 21H1 on the laptop; and if the answer is “NO”, how to perform this upgrade, which is not and has never been offered to the laptop on the windows update page?

The laptop originally came with only 1, 4 GB memory module in one of the two slots. Almost immediately I decided that more RAM was needed and installed (using Crucial’s online analyzer) an 8 GB module in the empty slot, for a total of 12 GB. Now realize that this was not “correct” – the two RAM sticks have different capacities – but that doesn’t seem to bother the computer, which happily reports 12 GB of RAM, which all seem to be functioning normally. If this incompatibility turns out to be the reason why version 21H1 is not installed, I guess I could add a second 8GB key instead of the 4GB one. Otherwise, it’s not necessary, I think – the laptop runs at around 35% memory usage, while the desktop (with 16GB RAM, but also a lot more software installed) runs at around 50%.

It may or may not be relevant that I just had Microsoft 365 with MS Office installed on the laptop – a significant increase in software installed. However, that cannot be the reason for not offering version 21H1, as it has been available on most systems for months, although I installed MS 365 only the day before yesterday.


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Steven L. Nielsen

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